Frequently Asked Questions
Q - Why should I partner with CTSS versus my friend who knows computers?
A - Our staff is highly trained to handle all types of technical issues that may arise when dealing with IT. Beyond that, we have over 50 years of combined experience in the IT industry and have been successfully serving business in the Kansas City Metro area for over a decade. When you choose CTSS as your "Partner in Success", you will get trained professionals with a genuine interest in maintaining your IT infrastructure so you can solely focus on your business.
Q - What exactly am I getting monthly with having you as my provider?
A - Regardless of the package and/or services you choose, you will also receive: Helpdesk Support with Remote Resolution, Security and Patch Management and Proactive Routine Maintenance.
Q - What happens if there is a major disaster that affects our business?
A - We ensure all of your critical data is preserved, and actively work towards maintaining your infrastructure in a manner that greatly minimizes any such catastrophe.
Q - Can all of my IT problems be fixed remotely?
A - The majority of your computer related issues can be fixed remotely. However, there are times where a physical presence will be needed. In that instance, we will deploy one of our On-Site Resolution Specialists to quickly resolve that issue hence minimizing downtime.
Q - I only need back-up support, can I just purchase that?
A - Yes. As a one-stop-shop solution, we have made sure that our solutions are customized to meet our customers needs. That means that you will only pay for what you need. You can mix and match any of our services to create a customized solution fit for you.
Q - How will I know that you guys are actually doing the work you say you do?
A - You will be given a report of activities done to keep your system running smoothly. We also provide backup, defrag, server monitoring and weekly proactive maintenance reports. This will give you an understanding of what we do behind the scenes to make sure that your network is never down.
Q - I like my IT guy, but he/she is overwhelmed with all the work that we need done, can I use you without having to fire him/her?
A - We can augment your IT department with a fully functional helpdesk, desktop services, server and networking support. Our system is flexible, so we can assist your existing IT staff.
Q - I only have 5 computers in my office, why do I need your services?
A - As a small business taking risks with the blood of your revenue is not a good financial decision. Even with 5 computers, we can make sure that you start off right and we will grow with you. CTSS wants to make sure your data is protected, you are up-to-date with technology and always have a helping hand through our helpdesk.
Q - Our IT infrastructure is a huge mess; can you re-create it to be more efficient?
A - We follow industry standard best practices to build the most reliable and efficient IT systems in the world. We constantly evolve existing systems towards these best practices, and we can completely rebuild an environment with a single project to immediately improve stability and efficiency.
More questions for your future IT partner?
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